Cancel & Return Order | Damaged & Incorrect Item
Please help us process your Return request accurately by Contacting Us and follow the procedure below.
CANCEL ORDER(s)
In order to cancel on an order placed or un-process order, please notify us right away, with a Phone Call to make sure we cancel your order. Normally, we ship out the order(s) on the same day, order(s) cancel after the order is shipped will applied a charges of 25% on processing fee. Shipping & handling charges is not refundable for any orders cancel after we notify you of the shipping confirmation. Please verify of all orders before submitting.
* You MUST contact GlassandPotteryVase.com via phone and talk to our Customer Services to confirm your order is cancelled; Voice-mail or email cancellation is Not valid.
RETURN ON ORDER(s) SHIPPED
You may return new, unopened items sold and fulfilled by GlassandPotteryVase.com within 7 days of delivery. Any returns are subject to a 25% restocking fee, and all non-product-related fees (shipping, handling, return shipping fees); such fees are NON-REFUNDABLE. Please notify us before returning any items.
Email format for Returning on Order Shipped
Email Subject: RETURN - Order No.: XXXX
Email Content:
Your Name:
Telephone:
Order No.:
Item No. (& Quantity):
Reason for Returning:* You Must contact GlassandPotteryVase.com via phone for proper return of your merchandise.
** Please email your request to return@glassandpotteryvase.com.Upon acceptance of your claim, we will credit you back after the associated fee. We do not accept return items that are opened and used more than 30 days after delivery. We do not pay for shipping costs and return shipping costs other than our error.
If you received damaged items or believed to be incorrect item placed, please follow the procedure below:
WHAT YOU CAN DO WHEN YOU RECEIVED THE BROKEN ITEM OR INCORRECT ITEM:
- Do Not Discard the broken/incorrect items.
- We might require you to provide proof of broken or incorrect items. (Broken/Incorrect items can be taken with digital camera as a proof of document).
- Contact Us by email and phone after you filed the claim to check if your claim is properly filed.
Email format for Damaged or Incorrect Item
Email Subject: DAMAGED(/INCORRECT) - Order No.: XXXX
Email Content:
Your Name:
Telephone:
Order No.:
Item No. (& Quantity of Damaged Item):
Comment for Damage/Incorrect Merchandise:* You Must contact GlassandPotteryVase.com via phone for proper claim of your Damaged/Incorrect merchandise.
** Please email your request to return@glassandpotteryvase.com.Upon acceptance of your claim, we will credit you back. There will be no replacement for damaged items. We do not pay for shipping costs and return shipping costs other than our error (incorrect item shipped to you).